Assure customers with friendly policies

March 12, 2020
Uncategorized
In light of the current uncertainty surrounding the spread of COVID-19 (also known as Coronavirus) we notice that customers are strongly seeking travel options that offer more flexibility, and less financial risk.

We are reaching out to you, as your current booking conditions may not be a favorable choice for customers at this time. To keep inquiries and bookings coming as normal we highly recommend taking the following steps:

1. Increase the refundable period
By allowing the deposit and the remaining amount to be refundable as close to the arrival date as possible, customers feel safer making a booking.

2. Lower your deposit
Keeping your deposit requirement low and the remaining amount payable as close as possible to the arrival date, encourages the customer to book.

3. Give more time to the customer to pay
Opening the payment link with the longer option of 72 hours, you allow the customer more time to research their trip. If the customer needs more time, don’t hesitate to extend the payment link.

4. Reassure customers in the inquiry
Make sure the customer knows that you can be flexible with their arrival dates or deposit, should there be a change in the situation in your (or their) country. You have the option to offer more flexible booking conditions in the inquiry.

We strongly recommend you to change your booking conditions now to increase customer confidence to book. Please note that you are always free to adjust them anytime.
 
Act now and adjust your booking conditions today!

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