PRICES
All prices are in US dollars (US$) per person.
Prices are based on costs at the time of publication. In creating your desired
tour and itinerary, we may use independent suppliers. We reserve the right to
change published prices at any time before booking is confirmed. In case the
price increases for more than 5% (for entry fees, accommodation, fuel, etc.),
we reserve the right to adjust the rates.
Prices in general include park entrance fees
(except where specifically indicated otherwise), service charges, ground
transportation, camping/lodge/hut costs, full board/a cook (three meals every
day while on tour – with full board safaris you will start the tour on the
first day with a lunch and finish it on the last day with a lunch), government
taxes, English speaking drivers/guides/porters (also possible in other language
– make sure to request a driver/guide/porter in other language before
finalizing your booking), camping equipment, 4×4 vehicle, all expenses for
drivers and vehicles while on tour (i.e. transfers, drive to camp/lodge/hut,
game drives), unlimited game viewing within park opening hours, if not
otherwise stated in your tour and itinerary.
Items of personal nature are excluded from our
prices. Excluded from our prices as such are: airport taxes, landing fees (for
charters), phone calls, Visas, toiletries, tips to drivers and porters,
souvenirs, soft drinks, bottled water, alcoholic beverages, laundry,
cigarettes, accommodation and meals before and after the tour/safari/itinerary,
travel and personal insurance, any tour service requested that is not
specifically stated in the itinerary, any other extras.
ACCOMMODATION
All prices are based on two persons sharing a
double-bed room in a hotel or sharing a tent on a camping safari. Where possible,
we arrange the rooms to have a private bath or shower. Single-bed rooms are
arrangeable at an additional rate. Since the single-bed rooms are subject to
availability, we do not give any guarantee for either single rooms or private
baths or showers.
If you do not want to pay the additional rate
for single-bed rooms, we can also find another traveler of the same gender
willing to share a double-bed room or tent. In case we do not find another
traveler for you to share a room, you will need to pay the whole price for the
single-bed room. If we are unable to provide you a single-bed room and you have
already paid for it, we will give you the appropriate refund.
The hotels, tents and lodges in the itineraries
are mentioned only as an indication of their category. We will give our utmost
to provide you the accommodation mentioned in the itineraries. However, if
rooms at these mentioned establishments are fully booked, we may book rooms in
other similar establishments.
If you have any special requests regarding your
accommodation such as smoking or non-smoking rooms, connecting or adjacent
rooms, special dietary food, you should inform us at time of booking. We will
make every effort possible to provide you with your special request; however,
we cannot give any guarantee. We also give no guarantee for special request
mentioned after booking is finalized.
On trekking and camping tours we will provide
tents, cooking equipment, sleeping pads and lanterns for you. However you will
need to bring your own day pack, clothing and sleeping bags with you. On
special request we can also provide sleeping bags for you.
TRANSPORTATION
The transportation provided for you will be
according to your route and number of participants. As transportation we might
provide for you four-wheel-drive vehicles with pop-up roofs, safari minibuses,
coaches, cars or aircraft etc. during your tour. During your safari you will be
guaranteed a four-wheel-drive vehicle with pop-up roofs and sliding windows to
ensure you good game viewing and unlimited photography. In case of technical
problems of our vehicles, high season or any other reason, we reserve the right
to employ the service of our sub-contractors. English speaking drivers and/or
guides are included in your transportation and tour.
With air transport we arrange only domestic
flights within the country. We guarantee you only the coordination of your
domestic flights with your tour and land arrangements. We cannot give you any
guarantee for your airfares until the flight is purchased and ticketed. Any
airfare increase is your responsibility. It is your responsibility to check, if
the name on your airline ticket matches your passport name. Please keep in mind
that you give us the correct name as stated in your passport before tickets are
purchased, latest when you are making your domestic flights bookings. Any
changes to your air plain ticket are under your responsibility and the
penalties, cancellation and change fees depend on the individual airline’s
rules and regulations.
RESERVATION AND PAYMENT
After booking you will receive an invoice from Kiliholidays
Safaris. At receiving our invoice, you will have to pay a non-refundable
deposit of 25% for camping safaris, trekking tours and Kilimanjaro or other
treks. The non-refundable deposit for lodge safaris or hotel reservations is 40%.
In case you booked only an accommodation with Kiliholidays Safaris you will
need to pay the full price upon confirmation. All deposits need to be paid
within 20 days of receiving our invoice to our bank account. We will consider
only the actual amount transferred to our bank account as paid, all additional
money transfer costs need to be paid by the client.
The remainder of the price needs to be paid
minimum 1month, 2 month for lodges and hotels, before the beginning of your
tour. The client needs to make the payment in time; otherwise we reserve the
right to cancel your bookings.
BOOKING CONDITIONS
Bookings should be made as early as possible to
guarantee the desired tour, itinerary and departure day. Booking and
reservation can be done by e-mail, by telephone or by using the booking form on
our web page. Bookings made by telephone will be reserved for 5 working days
with no obligation. With telephone reservations, you will still need to confirm
your booking with sending us the completed booking form by e-mail or post with
the proper deposit within 5 days, or otherwise your telephone reservation will not
be accepted. Your booking is fully confirmed when we receive 25% of the
non-refundable deposit on our bank account. Booking and our confirmation are
considered as a binding contract between you and Kiliholidays Safaris.
The client must be over 18. In case the client
making a booking with Kiliholidays Safaris, is doing the booking for a group of
passengers and not only for him/herself, the client warrants that he/she has
all authority to singing a contract on behalf of all other persons mentioned in
the booking form.
It is the client’s responsibility to inform
other passengers, for whom they are signing or sending the booking form, about
all the bookings and about our terms and conditions. All clients must read the
terms and conditions on our web page. With the signing of the contract, the
client confirms that he/she and all other passengers mentioned on the booking
form have read, understood and agree to all of the terms and conditions of the
tour. All of the passengers mentioned on the booking form agree to our payment
conditions (payment of the deposit or any other partial payment or provisions
for reservation, cancellation fees, etc.), whether they have directly signed
the contract or not.
Before booking please make sure you have the
correct names of all the passengers traveling with you. For tours and safaris
you will also need to give us the information about each client’s nationality
and date of birth. It is your responsibility to make sure that you have the
correct names, nationality and dates of birth for each client who is traveling
with you.
Confirmed tours and itineraries cannot be
transferred to any other date. You must check what is included in the price and
inform us before booking if you do not agree or if something is not clear.
Later complaints after booking will not be considered.
LATE BOOKING
For last minute reservations and bookings, less than
2 weeks before arrival, you will have to pay the remaining balance in cash at
arrival and before your tour starts. Lodges and hotels are excluded from this
rule, where full payment is necessary for a reservation. With late bookings the
price of the itinerary might adjust, in case that at the time deposit is
received accommodation at one or more hotels, huts or lodges might be fully
booked. If that happens we will try to find proper accommodation in the same
category. In that case the client needs to pay the difference.
ITINERARY CHANGES AND FEES
If you wish to change your itinerary after it
has been confirmed and up to 60 days prior to departure and the changes affect
such things as departure date, destination, an/or name, a $100 per person
administrative fee has to be paid, in addition to any other fees such as
cancellation penalties, airline fees, hotels or local operators. Any changes to
your itinerary made less than 60 days before your departure are subject to
cancellation fees. If you want to modify your itinerary after departure of the
tour (i.e. change accommodation, tour duration, etc.), we do not accept any
liability for additional expenses or higher prices and no refunds will be made.
CANCELLATIONS AND REFUNDS
CANCELLATION BY YOU
If you have to cancel your booking before
departure, you must notice Kiliholidays Safaris in writing. The day we receive
your written cancellation is considered as the cancellation date. All
cancellations will be charged with a cancellation fee, depending on the number
of days before the departure date. You will get a refund minus the cancellation
fees charged by Kiliholidays Safaris plus any additional non-refundable
cancellation fees and money already paid in advance to hotels, airlines and
local operators. We strongly recommend you take cancellation insurance for the
total itinerary cost. Also the failure to deliver the complete payment by the
due date will be considered as cancellation by the client. In this case we will
also apply cancellation fees as stated below. The cancellation fees are as
follows: 41 – 60 days: 30% of total invoice 31 – 40 days: 40% of the total
invoice 21 – 30 days: 50% of the total invoice 11 – 20 days: 60% of the total
invoice 02 – 10 days: 70% of the total invoice Within 48 hours and after
commencement of holidays: 100% of the total invoice, no refund.
CANCELLATION BY US
We reserve the right to cancel any arrangements.
Should this happen we will arrange an alternative choice for you, with paying
or receiving a refund regarding the price difference or a full refund of all
sums already paid. If we have to stop the tour after departure because
circumstances of acts of God or force majeure, we cannot make any refunds or
give you any compensation for unused services or any additional costs on your
behalf. If any already paid service or transportation has been canceled by
Kiliholidays Safaris, you will get the whole refund for all sums paid to Kiliholidays
Safaris for the canceled service. You will get a refund for canceled services
by Kiliholidays Safaris within 14 days after cancellation and within 30 days
for canceled services by sub-contractors or after receiving money from
sub-contractors.
Subject to refund are all sums paid by clients
minus the airline ticket cancellation charges and non-refundable deposits for
parks, hotels and other services included in your itinerary. We give no partial
refunds for any unused portions of your tour, also if any part of the service
or treks is not utilized. If during any treks the client has to be brought down
of the mountain for any injuries and therefore does not complete the climb, no
refund will be issued for the unused service or climb. In this case the client
needs to pay all extra costs. Also any unused portions of your safari or tour
after departure are not subject to a refund.
No refunds will be paid, if the client wishes to
stop the trip after departure or does not wish to use any arranged, booked and
already paid services.
ALTERATION
We reserve the right to alter any arrangements
or cancel a scheduled operation should it be obligatory in case of air
schedule, poor road conditions, weather conditions, security matters, border
closures or any other reason beyond our control. The local conditions in Africa
are not always predictable and from time to time delays and diversions from the
planned rout can happen.
We will do our best to please you and minimize
inconveniences but cannot be responsible for matters clearly beyond our
control.
LIABILITY AND OUR RESPONSIBILITIES
Kiliholidays Safaris, its agents and
sub-contractors act only as the passenger’s agents in matters relating the
tours, itineraries, hotel accommodation, transportation etc., and shall not in
any way be liable for injury, death, illness, delays, subsequent missing of
ship, air or train connection, inconveniences arising from unannounced
alteration of ship, air or train schedules, weather conditions, loss or damage
to personal property whether resulting from but not limited to force majeure or
acts of God, civil unrest or revolt, acts of war, strikes or other labor
activities, animals, any criminal or terrorist activities.
The company is also not responsible for any
overbooking or downgrading of any services or accommodation, mechanical or
other failure of any means of transportation or failure of any transportation
resulting in arrival or departure delay. The company’s liability towards
passengers carried in their own vehicles is under domestic law of the country
where the safari takes place and no other country. All claims are subject to
the law of the courts of the country where the action happens. In case of a car
damage or breakdown, a rescue vehicle will be provided and any lost time will
be compensated either with an additional day or a refund according to the time
lost. Kiliholidays Safaris reserves the right to employ independent suppliers
or sub-contractors for all or part of the arranged services.
The company cannot be responsible for loss or
damage to any luggage or equipment carried while on tour. Kiliholidays Safaris cannot
be responsible for any willful or negligent act or inaction of any person or
entity clearly not in their control, or of any other sub-contractors or third
party not under their control. Please keep in mind that we are only responsible
for those services which were arranged, agreed and/or provided on your behalf.
Any services which you arrange on your own are out of our liability and
responsibility.
TRAVEL INSURANCE
The clients need to keep in mind that safaris,
adventure travel and particularly any physical activity like trekking long
distances or climbing involves a certain risk factor and inherent dangers. We
therefore advise that persons not fit enough for such long, adventurous and
rigorous trips due to chronic illness, heart disease, physical handicap, mental
illness or advanced pregnancy should not participate in these travel programs.
Kiliholidays Safaris also reserves the right to accept or retain participation
for any person on a tour at any time, if we consider someone unsuitable for the
trip. In this case we will refund a fair and reasonable amount. Parts of the
safari and climbs can be physically demanding with driving over dirty, dusty
and rough road, and high altitudes of almost 6000 meters. Kiliholidays Safaris
has to be informed in written form of any physical disability requiring
attention or treatment at the time of the reservation. The clients accept all
possible dangers of such kind of travel on their own risk.
The possible risk factors and inherent dangers
include, but are not limited to, risks of climbing, hiking mountains (i.e.
falling stones, rock slides, etc.), equipment failures, walking safaris, trail
obstructions, and on all safaris dangers of animals, difficulty in evacuation
from remote locations in case of a medical emergency and inaccessibility to
medical care. It is the clients own responsibility to obtain proper medical
advice about medication, immunization, and about their own physical ability for
such a trip prior to departure. We are not reliable to provide any medical care
and our standard terms and conditions exclude liability for an adequate medical
care that may be provided. We therefore most strongly advise you to arrange an
adequate insurance against any possible risk while on tour. The travel
insurance should cover medical expenses and repatriation, personal accidents,
tour cancellation and any kind of loss. Make sure your insurance is aware what
kind of tour you are going to undertake. By sending the deposit each passenger,
named on the booking form, certifies that they do not have any physical or
other medical conditions that would interrupt the tour.
We demand that any client with a medical
condition requiring regular treatment or which could be affected by such
demanding activities as heat, high altitude, cold, natural phenomenon or food
inform Kiliholidays Safaris in writing before departure.
COMPLAINTS
If you have any complaints while on tour, you
must talk to the guide and clarify any problems or situation. We advise you to immediately
address the problem to our guide right at the spot, since they will do their
utmost to find the best possible situation to your problem. Please keep in mind
that, it is unreasonable to complain on return, if you have not taken any
actions whilst still on tour. Should you upon departure still remain
dissatisfied, feel free to send us a detailed complaint about the problem
within 30 days of the end of our services mentioned in the contract
Only detailed complaints (problems or situation
which caused your dissatisfaction and the exact date must be mentioned, as well
as solutions given to you to solve the problem and actions taken while still on
tour must be mentioned) will be accepted.
E-MAILS
Sometimes it also might happen that your e-mail
does not reach us. If you do not receive any answer from us within 3 working
days, we advise you to resend your e-mail again.
PHOTOGRAPHY
Kiliholidays Safaris reserves the right to take
photos, film material and images of its travels and individual participants
while on tour. The clients and tour participants grants Kiliholidays Safaris
all permission to do so and to use the material for commercial or promotional
purposes. In case you disagree with this you should send us a written notice at
time of booking your tour.
PRINTING
Kiliholidays Safaris is not responsible for any
possible printing errors in their brochures/leaflets/catalogs etc.
Thanks you much and we look forward to host you soon!